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TERMS OF USE
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.adlabsimagica.com website.

You (User) agree to adhere by the terms and conditions (“Terms of Use“) of www.adlabsimagica.com (“Website“) by using this Website, services and tools.

The Website (www.adlabsimagica.com) is owned and registered by ADLABS ENTERTAINMENT LIMITED, a company duly existing and incorporated under the provisions of Indian Companies Act, 1956, having its registered at 30/31, Sangdewadi, Khopoli Pali Road, Taluka-Khalapur, District Raigad 410 203, Maharashtra, India and corporate office at 9th Floor, Lotus Business Park, New Link Road, Andheri West, Mumbai 400 053, Maharashtra, INDIA (“AEL/the Company/We/Us“).

The User agrees to be liable and responsible for the information made available to him on the Website and not hold us responsible for the use of information available on the Website. User is bound and responsible for use of any services provided on the Website, including but not limited to, reviews, and is subject to the rules, guidelines, policies, terms, and conditions applicable to such services, which shall be deemed to be incorporated into this Terms of Use from time to time. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is responsibility of the User to check these Terms of Use periodically for changes. Continued use of the Website following the posting of changes will mean that User expressly accepts and agrees to the changes. As long as the User complies with these Terms of Use, We grant him a personal, non-exclusive, non-transferable, limited right to enter and use the Website.

Website information
All information available on the Website is provided without any liability whatsoever. The information on this Website is merely to provide information on the present activities at the theme park, Adlabs Imagica. Some information on the Website, at times, may be incorrect and We do not provide any express or implicit guarantee as to its correctness. We reserve the right to modify this information at any time, in particular when up-dating or for maintenance purposes of the Website. We do not guarantee that the information on the Website complies with your local legislation, if you have chosen to access the site from a different location other than India. Membership Eligibility

The User agrees and accepts that he is a person who can form legally binding contracts under Indian Contract Act, 1872, i.e. not incompetent to contract, and neither a minor, nor an un-discharged insolvent, etc. If a minor, i.e. below 18 years of age, the User must not register himself with us and must not transact or use the Website, unless such use or transaction is made by his legal guardian or parents who are users of Website. We retain the right, at our sole discretion, to terminate membership and / or repudiate access to the Website, if at any time it comes to our notice or if it is discovered, that the User is incompetent to contract as provided under the Indian Contract Act, 1872. Especially for minors, We encourage parents and guardians to spend time online to participate in the interactive activities offered on the Website.

User Responsibility
User shall alone and entirely be responsible to maintain the confidentiality and not reveal his User ID and Password and all activities that occur under his User ID and Password and also transaction ID. User agrees to provide any information required by Us, to be correct, accurate, current or complete and in accordance with the Terms of Use of the Website. In the event that We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, We reserve the right to indefinitely suspend or terminate or block access to the Website.

No Guarantees
We do not guarantee, either specific or implicit, and, in particular, exclude any guarantee regarding the availability and facilities provided on the Website or the ability of the Website to meet requirement and expectations the User may have. We do not guarantee that the facilities available on the Website will be provided without any interruptions or errors or the server making the Website available is free from viruses or other dangerous element.

Electronic Communications
Whilst using the Website or sending emails or other data, information or communication to Us, the User agrees and understands that he is communicating with Us through electronic records and consents to receive communications via electronic records from Us periodically and as and when required. We may communicate with the Use by email or by such other mode of communication, electronic or otherwise.

Use of Website
The User agrees, undertakes and confirms that his use of Website shall be strictly governed by the following binding principles:
(a) belongs to another person and to which he does not have any right to;
(b) is grossly harmful, harassing, blasphemous, immoral, unethical, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, “phishing” or “spamming”;
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; (h) infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
(i) promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
(n) contains video, photographs, or images of another person (with a minor or an adult);
(o) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(p) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” items related to the Website. Throughout this Terms of Use, WS Retail’s prior written consent” means a communication coming from WS Retail’s legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;
(q) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
(r) interferes with another user’s use and enjoyment of the Website or any other individual’s user and enjoyment of similar services;
(s) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
(t) harm minors in any way;
(u) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
(v) violates any law for the time being in force;
(w) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(x) impersonate another person;
(y) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(z) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(aa) shall not be false, inaccurate or misleading;
(ab) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
(ac) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers.
CASH ON DELIVERY – TERMS & CONDITIONS
COD (Cash on Delivery) is available only if tickets are booked through www.adlabsimagica.com .
COD shall be applicable only for tickets/packages purchased in Indian currency.
Contact number and email address being shared while booking tickets must be valid for timely services.
Minimum lead time to process request for Cash on Delivery is 72 hours.
After receiving payment, Adlabs Imagica/Aquamagica shall email confirmation to the customer.
Customer shall redeem tickets by showing confirmation email at Adlabs Imagica/Aquamagica.
“Delhivery” is the logistic partner of Adlabs Imagica/Aquamagica and is authorized to collect cash from our guests.
COD is applicable only within India and only for the PIN codes serviced by Delhivery (Our Logistics Partner).
By opting COD (Cash on Delivery) as payment mode, customer permits Delhivery for cash collection towards his/her tickets/packages bookings being made on www.adlabsimagica.com.
Customer will receive confirmation voucher only on receipt of payment by Delhivery.
Customer agrees that Delhivery is not an affiliate/associate/agent of Adlabs Imagica/Aquamagica and Adlabs Imagica/Aquamagica is not liable for any deficiency of services rendered by Delhivery.
Once cash is collected towards the booked tickets/packages, no cancellations, refunds or rescheduling shall be entertained.
For the transactions over INR 25,000/-, customers must hand over self-attested copy of their PAN card to Delhivery representatives at the time of making payment.
Customer agrees to receive unlimited calls or sms/email communication from Adlabs Imagica/Aquamagica and Delhivery until the tickets and payments are confirmed.
Any dispute shall be resolved through amicable negotiations, and if not settled, it may be referred to arbitration. These terms and conditions are subject to Indian laws and shall be submitted to the exclusive jurisdiction of the Courts in Mumbai only.
Intellectual Property Rights
All information such as trade mark, elements protected by copyrights including but not limited to text, graphics, interface, logos, design, frames, sounds music, drawings, expression, etc, is the property of AEL and in no event its disclosure be interpreted as granting the User a license or right to use any of it. In the event of any such use the same shall be constituted as an infringement under the applicable laws.
Except as expressly provided in the Terms of Use, no part of the Website and none of its content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent.
The User may use information on the products and services purposely made available on the Website for downloading, provided that he
(1) does not remove any proprietary notice language in all copies of such documents,
(2) uses such information only for personal, non-commercial informational purpose and does not copy or posts such information on any networked computer or broadcast it in any media,
(3) makes no modifications to any such information, and
(4) does not make any additional representations or warranties relating to such documents.

Other Businesses
We disown and disclaim all liability for the actions, products, information and services on the Website, which are linked to affiliates and / or third party websites using Website’s APIs or otherwise. In addition, Website may provide links to the third party websites of our affiliated companies and certain other businesses for which, We assume no responsibility for examining or evaluating the products and services offered by them. No warranty for the offerings, any of these businesses or individuals or the content of such third party website(s) is given by Us. Further, We do not endorse, in any way, any third party website(s) or content thereof.
Privacy
We understand privacy concerns of the User and protection of his personal information is of utmost priority and significance. We store and secure all personal information so collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical and reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at www.adlabsimagica.com/privacy-policy. Should the User object to such Information being transferred or used in this way, he is advised not to use our Website.
DISCLAIMER OF WARRANTIES AND LIABILITY
THE MATERIALS ON THIS WEB SITE ARE PROVIDED ON “AS IS” BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE MATERIALS WILL MEET YOUR REQUIREMENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT CONFIDENTIALITY OF INFORMATION TRANSMITTED THROUGH THE WEB SITE WILL BE MAINTAINED. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
The User must provide correct postal address and enter a valid phone number while placing an order on the Website. By registering phone number with us, the User consents to be contacted by Us via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. We will not use the personal information to initiate any promotional phone calls or SMS.
Services and Payment
While availing any of the payment method/s available on the Website, We will not be responsible and assume no liability whatsoever in respect of any loss or damage that may arise directly or indirectly to the User due to:
Lack of authorization for any transaction/s, or Exceeding the preset limit mutually agreed by the User and his”Bank/s”, or Any payment issues arising out of the transaction, or Decline of transaction for any other reason/s.
All payments made against the purchases/services on Website by the User shall only be accepted in Indian Rupees acceptable in the Republic of India. We do not accept any other form of currency with respect to the purchases made on Website.
While placing an order/ accepting delivery of an order, the User must provide supporting valid photo ID document (including but not limited to Govt. issued ID and address proof) to establish the ownership of the order as also identity of the person making the payment and thereby placing the order. This is done in the interest of providing a safe online shopping environment to our users.
Breach
Without limiting other remedies, We may limit activity of the User, immediately remove his information, warn other Users of his actions, immediately temporarily/indefinitely suspend or terminate or block his membership, and / or refuse to permit the User access to the Website in the event: breach of the Terms of Use or Privacy Policy or other rules and policies, if any;
Our failure to verify or authenticate any information provided by the User; or If it is believed that actions of the User may cause legal liability for him, other users or Us. We may, at any time, at our sole discretion reinstate suspended users. A user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us. Notwithstanding the foregoing, if the User breaches the Terms of Use or Privacy Policy, We reserve the right to recover any amounts due and unsettled by the User to Us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against the User.
Indemnity
The User shall indemnify and hold harmless, AEL, Adlabs Imagica, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of breach of this Terms of Use and Privacy Policy by him, or violation of any law, rules or regulations or the rights of a third party ny the User.
Applicable Law
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India and shall be submitted to the exclusive jurisdiction of the courts of Mumbai.
Copyright complaint
We value others’ intellectual property. In case the User feels that his work has been copied in a way that constitutes copyright infringement, he may please write to us at contactus@adlabsimagica.com.
Risk of loss
All items purchased on the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the User upon our delivery to the carrier.
LIMITATION OF LIABILITY
YOU USE THE WEBSITE ENTIRELY AT YOUR OWN RISK. WE HAVE PROVIDED THE WEB SITE AND ANY INFORMATION AND CONTENT THEREON AVAILABLE STRICTLY ON “AS IS” WITHOUT ANY EXPRESS WARRANTIES. FURTHER, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXCLUDE ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES RESULTING FROM (A) THE USE OR THE INABILITY TO USE THE WEBSITE;
(B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEBSITE; OR
(C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER AGREE THAT WE ARE NOT RESPONSIBLE OR LIABLE TO YOU FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR ANY INFRINGEMENT OF ANOTHER’S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS, OCCURRING ON OR THROUGH THE WEBSITE. IF YOU ARE DISSATISFIED WITH THE WEBSITE, THE MATERIALS AVAILABLE ON IT, OR WITH THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE. WITHOUT LIMITING ANY OTHER PROVISION OF THE TERMS OF USE, TO THE EXTENT THAT ANY WARRANTY OF LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY IS LIMITED: TO
(A) THE SUPPLY AGAIN OF THE SERVICES PROVIDED HEREIN OR
(B) PAYMENT OF THE COST OF HAVING SERVICES SUPPLIED AGAIN.
Our Contact
Please send any questions or comments regarding this Website to contactus@adlabsimagica.com
Pricing:
Ticket package, rates and governing conditions are subject to change without notice. No refunds permissible if certain ride/s is not functional on a particular day, irrespective of declarations of availability made.
Travel Services
All travel & transportation services are provided by third party service providers, and Adlabs Management will not be responsible or held liable for any loss, damage, accident, quality of service etc in any manner what so ever. Free pick up from Khopoli station will be for commuters from Mumbai as per select train timings mentioned here on our website. Imagica Express:
The Imagica Express ticket allows swift one time entry to select top attractions via express Q line.
College Pack:
Valid Student ID card to be presented to avail the Imagica College Pack. Only one ticket will be issued per Valid Student ID.
Travel Package:
All travel & transportation services are provided by third party service providers, and Adlabs Management will not be responsible or held liable for any loss, damage, accident, quality of service etc in any manner what so ever.
Family Pack:
All family package options are valid for a limited period and the Adlabs Imagica management reserves the right to discontinue or withdraw any package options at any point without giving any notice whatsoever.
The Family pack is valid for 2 Adults (Above – 12 years) + 2 Children (4-12 years). Valid age proof to be carried for verification.
“Extra Large Family” package is valid only on the following ticket options: Regular Adult, Regular Child, Imagica Express Adult and Imagica Express Child. It is not valid on College Pack, Family Pack and any other Packages or ticket options.
Gift/Open Pass:
Gift/Open Pass is valid till 15th Sept’14. Click here for validity details of Open/Gift Pass.
One Gift/Open pass is valid as mentioned on the Pass, for one time single person entry and is non-refundable On the purchase of this pass the holder confirms that he/she has read, understood and agreed to all the terms and conditions in the theme park and voluntarily assumes all the risks.
Gift/Open pass are required to be purchased for children above 3 years of age.
Please carry Gift/Open pass that you receive via courier to Adlabs Imagica on the day of visit. Adlabs Imagica representative will issue your entry ticket at the park entrance in exchange of the pass.
The Open/Gift Pass will be mailed to the guest within 7-10 Working Days View calendar and timings Ticket package, rates and governing conditions are subject to change without notice.
Cancellation Policy:
Cancellation Allowed 48 hours prior to Ticket date, Cancellation Penalty 25% on base ticket cost (ticket cost plus add-ons), Cancellation will not be allowed within 48 hours of the park visit.
Tickets will not be rescheduled.
Disclaimer Guests are informed that they may be photographed/videographed during their visit to Adlabs Imagica and such photographs/video recordings may be used by Adlabs Imagica for promotional purposes.