Agreement Between User and Book My Event.In Private Limited
This agreement ("user agreement") incorporates the terms and conditions for Book My Event.In Private Limited (BME) and its affiliate Companies to provide services to the person(s) ("the User") intending to purchase or inquiring for any products and/ or services of Bookmyevent.com (BME) by using BME's websites or using any other customer interface channels of BME which includes its Web Sales, sales persons, offices, call centers, advertisements, information campaigns etc.
Both User and BME are individually referred as 'party' to the agreement and collective referred to as 'parties'.
Users responsibility of cognizance of this agreement.
The User(s) availing services from BME shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by BME for all purposes, and shall be binding on the User(s).
Third Party Account Information
All rights and liabilities of the User(s) and/or BME with respect to any services to be provided by BME shall be restricted to the scope of this agreement.
BME reserves the right, in its sole discretion, to terminate the access to any or all BME websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.
In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by BME like the movie, play, cinema, theatre, sports, events, shows tickets/vouchers/information, products and associated offers etc. Such TOS will be provided/ updated by BME which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.
The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.
Additionally, the organiser/Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each product, Service (for example, movie, theatre, show, event, cinema, sports, venues tickets/vouchers/information, products and associated packages, etc.).
The User(s) shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the organiser/Service Provider with whom the User(s) elects to deal, including terms and conditions set forth in a Service Providers' policy rules, or any other rules.
BME’s services are offered to the User(s) conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time.
For the removal of doubts, it is clarified that availing of the Services by the User(s) constitutes an acknowledgement and acceptance by the User(s) of this Agreement and the TOS. If the User(s) does not agree with any part of such terms, conditions and notices, the User(s) must not avail BME’s Services.
In the event that any of the terms, conditions, and notices contained herein are in conflict with the Additional Terms or other terms and guidelines contained within any other BME document, then these terms shall control.
By using the Account Access service in BME's websites, the User(s)
authorizes BME and its agents to access third party sites, including
that of Banks and other payment gateways, designated by them or on their
behalf for retrieving requested information.
While registering, the User(s) will choose a password and is responsible
for maintaining the confidentiality of the password and the account.
The User(s) is fully responsible for all activities that occur while using
their password or account. It is the duty of the User(s) to notify BME
immediately in writing of any unauthorized use of their password or
account or any other breach of security. BME will not be liable for any
loss that may be incurred by the User(s) as a result of unauthorized use of
his password or account, either with or without his knowledge. The User
shall not use anyone else's password at any time
BME reserves the right to charge listing fees for certain listings, as
well as convenience charges. BME further reserves the right to alter any
and all fees from time to time, without notice.
The User(s) shall be completely responsible for all charges, fees, duties,
taxes, and assessments arising out of the use of the services.
In case, there is a short charging by BME for listing, services or
transaction fee or any other fee or service because of any technical or
other reason, it reserves the right to deduct/charge/claim the balance
subsequent to the transaction at its own discretion.
In the rare possibilities of the booking/order not getting confirmed for
any reason whatsoever, User(s) is supposed to inform BME and BME will
process to either make it available if possible or refund and intimate
you of the same in reasonable time frame, if allowed by the organiser or
service provider of BME. BME is not under any obligation to make
another booking/order in lieu of or to compensate/ replace the
unconfirmed one. All subsequent further bookings will be treated as new
transactions with no reference to the earlier unconfirmed reservation.
Any information which is specifically mentioned by BME as Confidential
shall be maintained confidentially by the user and shall not be
disclosed unless as required by law or to serve the purpose of this
agreement and the obligations of both the parties therein.
Usage of the Email Address, Mobile Number or other information Of the
User By BME.
BME may send booking/order confirmation, cancellation, payment
confirmation, refund status, schedule change or any such other
information relevant for the transaction, via Email, SMS or by voice
call on the contact number/details given by the User at the time of
Onus Of The User
The User hereby unconditionally consents that such
communications via SMS and/ or voice call by BME is (a) upon the request
and authorization of the User, (b) ‘transactional’ and not an
‘unsolicited commercial communication’ as per the guidelines of Telecom
Regulation Authority of India (TRAI) and (c) in compliance with the
relevant guidelines of TRAI or such other authority in India and abroad.
The User will indemnify BME against all types of losses and damages
incurred by BME due to any action taken by TRAI, Access Providers (as
per TRAI regulations) or any other authority due to any erroneous
complaint raised by the User on BME with respect to the intimations
mentioned above or due to a wrong number or email id being provided by
the User for any reason whatsoever.
BME is responsible only for the transactions that are done by the User
through BME. BME will not be responsible for screening, censoring or
otherwise controlling transactions, including whether the transaction is
legal and valid as per the laws of the land of the User.
The User warrants that he/she will abide by all such additional procedures
and guidelines, as modified from time to time, in connection with the
use of the services. The User further warrants that he/she will comply
with all applicable laws and regulations regarding use of the services
with respect to the jurisdiction concerned for each transaction.
The User represent and confirm that the User is of legal age to enter
into a binding contract and is not a person barred from availing the
Services under the laws of India or other applicable law(s).
Advertisers on BME or linked websites
BME are not responsible for any errors, omissions or representations on
any of its pages or on any links or on any of the linked website pages.
BME does not endorse any advertiser on its web pages in any manner. The
User(s) are requested to verify the accuracy of all information on their
own before undertaking any reliance on such information.
The linked sites are not under the control of BME and BME is not
responsible for the contents of any linked site or any link contained in
a linked site, or any changes or updates to such sites. BME is
providing these links to the User(s) only as a convenience and the
inclusion of any link does not imply endorsement of the site by BME.
Unless explicitly provided by BME in any specific service or
deliverable, obtaining sufficient insurance coverage is the
obligation/option of the User(s) and BME doesn't accept any claims arising
out of such scenarios.
Insurance, if any provided as a part of the service/ product by BME
shall be as per the terms and conditions of the insuring company. The
User shall contact the insurance company directly for any claims or
disputes and BME shall not provide any express or implied undertakings
for acceptance of the claims by the insurance company.
Force Majeure Circumstances
The User(s) agrees that there can be exceptional circumstances where the
organiser/ service providers may be unable to honour the confirmed
bookings due to various reasons like climatic conditions, labour unrest,
insolvency, business exigencies, government decisions, operational and
technical issues, and cancellations etc. If BME is informed in advance
of such situations where dishonour of bookings may happen, it will make
its reasonable efforts to provide similar alternative to its customers
or refund the booking amount after reasonable service charges, if
supported and refunded by that respective organiser/service provider.
The User(s) agrees that BME being an agent for facilitating the booking
services shall not be responsible for any such circumstances and the
customers have to contact that organiser/service provider directly for
any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure
in BME, services committed earlier may not be provided or may involve
substantial modification. In such cases, if possible, BME shall provide
alternative options, refund charges after deducting any additional
charges for applicable cancellation, refund or other charges, which
shall completely discharge any and all liabilities of BME against such
non-provision of services or deficiencies. Additional liabilities, if
any, shall be borne by the User.
BME shall not be liable for delays or inabilities in performance or
non-performance in whole or in part of its obligations due to any cause
that are not due to its acts or omissions and are beyond its reasonable
control, such as acts of God, fire, strikes, embargo, acts of
government, acts of terrorism or other similar causes, problems at
airlines, rails, buses, hotels or transporters end. In such event, the
user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on
part of BME arising under any circumstances, in respect of any services
offered on the site, shall be limited to the refund of total amount
received from the customer for availing the services less any
cancellation, refund or others charges, as may be applicable. In no case
the liability shall include any loss, damage or additional expense
whatsoever beyond the amount charged by BME for its services.
In no event shall BME and/or its suppliers be liable for any direct,
indirect, punitive, incidental, special, consequential damages or any
damages whatsoever including, without limitation, damages for loss of
use, data or profits, arising out of or in any way connected with the
use or performance of the BME’ website(s) or any other channel. Neither
shall BME be responsible for the delay or inability to use the BME
websites or related services, the provision of or failure to provide
services, or for any information, software, products, services and
related graphics obtained through the BME website(s), or otherwise
arising out of the use of the BME website(s), whether based on contract,
tort, negligence, strict liability or otherwise.
BME is not responsible for any errors, omissions or representations on
any of its pages or on any links or on any of the linked website pages.
Safety Of Data Downloaded
The User understands and agrees that any material and/or data downloaded
or otherwise obtained through the use of the Service is done entirely
at his/her own discretion and risk and he/she will be solely responsible for
any damage to their computer systems or loss of data that results from
the downloading of such material and/or data.
Nevertheless, BME will always make its reasonable endeavours to ensure
that the content on its websites or other information channels are free
of any virus or such other malwares.
Feedback From Customer And Solicitation:
The User is aware that BME acts as an agent to provide online
entertainment ticketing services and would like to learn about them, to
enhance his / her experience. The User hereby specifically authorizes
BME to contact the User with offers on various services offered by it
through direct mailers, e-mailers, telephone calls, short messaging
services (SMS) or any other medium, from time to time. In case that the
customer chooses not to be contacted, he /she shall write to BME for
specific exclusion at firstname.lastname@example.org . The customers are advised
accordance of which BME contacts, solicits the user or shares the user's
BME may provide the User with contents such as sound, photographs,
graphics, video or other material contained in sponsor advertisements or
information. This material may be protected by copyrights, trademarks,
or other intellectual property rights and laws.
The User may use this material only as expressly authorized by BME and
shall not copy, transmit or create derivative works of such material
without express authorization.
The User acknowledges and agrees that he/she shall not upload post,
reproduce, or distribute any content on or through the Services that is
protected by copyright or other proprietary right of a third party,
without obtaining the written permission of the owner of such right.
Any copyrighted or other proprietary content distributed with the
consent of the owner must contain the appropriate copyright or other
proprietary rights notice. The unauthorized submission or distribution
of copyrighted or other proprietary content is illegal and could subject
the User to personal liability or criminal prosecution.
Payment Gateway Obligations of the User
The bookings/orders done by BME are subject to the applicable
requirements of Payment Gateway which are to be processed/obtained by
the individuals on the authorised payment gateway. BME is not
responsible for any issues, including inability to view, arising out of
such payment requirements and is also not liable to refund for the
unused bookings due to any such reason.
Personal And Non-Commercial Use Limitation
Unless otherwise specified, the BME services are for the User's personal
and non - commercial use. The User may not modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create
derivative works from, transfer, or sell any information, software,
products or services obtained from the BME website(s) without the
express written approval from BME.
The User agrees to indemnify, defend and hold harmless BME and/or its
affiliates, their websites and their respective lawful successors and
assigns from and against any and all losses, liabilities, claims,
damages, costs and expenses (including reasonable legal fees and
disbursements in connection therewith and interest chargeable thereon)
asserted against or incurred by BME and/or its affiliates, partner
websites and their respective lawful successors and assigns that arise
out of, result from, or may be payable by virtue of, any breach or
non-performance of any representation, warranty, covenant or agreement
made or obligation to be performed by the User pursuant to this
The user shall be solely and exclusively liable for any breach of any
country specific rules and regulations or general code of conduct and
BME cannot be held responsible for the same.
Right To Refuse
BME at its sole discretion reserves the right to not to accept any
customer order without assigning any reason thereof. Any contract to
provide any service by BME is not complete until full money towards the
service is received from the customer and accepted by BME.
Without prejudice to the other remedies available to BME under this
agreement, the TOS or under applicable law, MMT may limit the User(s)
activity, or end the user's listing, warn other users of the User(s)
actions, immediately temporarily/indefinitely suspend or terminate the
User(s) registration, and/or refuse to provide the User(s) with access to
the website if:
The User(s) is in breach of this agreement, the TOS and/or the documents it
incorporates by reference;
BME is unable to verify or authenticate any information provided by the
BME believes that the User(s) actions may infringe on any third party
rights or breach any applicable law or otherwise result in any liability
for the User(s), other User(s) of the website and/or BME.
BME may at any time in its sole discretion reinstate suspended User(s).
Once the User(s) have been indefinitely suspended the user shall not
register or attempt to register with BME or use the website in any
manner whatsoever until such time that the user is reinstated by BME.
Notwithstanding the foregoing, if the user breaches this agreement, the
TOS or the documents it incorporates by reference, BME reserves the
right to recover any amounts due and owing by the user to BME and/or the
service provider and to take strict legal action as BME deems
Right To Cancellation By BME In Case Of Invalid Information From User
The User expressly undertakes to provide to BME only correct and valid
information while requesting for any services under this agreement, and
not to make any misrepresentation of facts at all. Any default on part
of the User would vitiate this agreement and shall disentitle the User
from availing the services from BME.
In case BME discovers or has reasons to believe at any time during or
after receiving a request for services from the User that the request
for services is either unauthorized or the information provided by the
User or any of them is not correct or that any fact has been
misrepresented by him, BME in its sole discretion shall have the
unrestricted right to take any steps against the User(s), including
cancellation of the bookings, etc. without any prior intimation to the
User. In such an event, BME shall not be responsible or liable for any
loss or damage that may be caused to the User or any of them as a
consequence of such cancellation of booking or services.
The User unequivocally indemnifies BME of any such claim or liability
and shall not hold BME responsible for any loss or damage arising out of
measures taken by BME for safeguarding its own interest and that of its
genuine customers. This would also include BME denying/cancelling any
bookings on account of suspected fraud transactions.
Interpretation Number And Gender
The terms and conditions herein shall apply equally to both the singular
and plural form of the terms defined. Whenever the context may require,
any pronoun shall include the corresponding masculine, feminine and
neuter form. The words "include", "includes" and "including" shall be
deemed to be followed by the phrase "without limitation". Unless the
context otherwise requires, the terms "herein", "hereof", "hereto",
'hereunder" and words of similar import refer to this agreement as a
If any provision of this agreement is determined to be invalid or
unenforceable in whole or in part, such invalidity or unenforceability
shall attach only to such provision or part of such provision and the
remaining part of such provision and all other provisions of this
Agreement shall continue to be in full force and effect.
The headings and subheadings herein are included for convenience and
identification only and are not intended to describe, interpret, define
or limit the scope, extent or intent of this agreement, terms and
conditions, notices, or the right to use this website by the User
contained herein or any other section or pages of BME Websites or its
partner websites or any provision hereof in any manner whatsoever.
In the event that any of the terms, conditions, and notices contained
herein is/are in conflict with the Additional Terms or other terms and guidelines
contained within any particular BME website, then these terms shall
None of the provisions of any agreement, terms and conditions, notices,
or the right to use this website by the User contained herein or any
other section or pages of BME Websites or its partner websites, shall be
deemed to constitute a partnership between the User and BME and no
party shall have any authority to bind or shall be deemed to be the
agent of the other in any way.
Updation Of The Information By BME
User acknowledges that BME provides agent services with reasonable
diligence and care. It endeavours its best to ensure that User does not
face any inconvenience. However, at some times, the information,
software, products, and services included in or available through the
BME websites or other sales channels and ad materials may include
inaccuracies or typographical errors which will be immediately corrected
as soon as BME notices them. Changes are/may be periodically made/added
to the information provided such. BME may make improvements and/or
changes in the BME websites at any time without any notice to the User.
Any advice received except through an authorized representative of BME
via the BME websites should not be relied upon for any decisions.
BME reserves the right to change the terms, conditions, and notices
under which the BME websites are offered, including but not limited to
the charges. The User is responsible for regularly reviewing these terms
BME hereby expressly disclaims any implied warranties imputed by the
laws of any jurisdiction or country other than those where it is
operating its offices. BME considers itself and intends to be subject to
the jurisdiction only of the courts of Delhi, India.
Responsibilities Of User Vis-À-Vis The Agreement
The User expressly agrees that use of the services is at their sole
risk. To the extent BME acts only as a booking agent on behalf of third
party organisers/service providers, it shall not have any liability
whatsoever for any aspect of the standards of services provided by the
organiser/service providers. In no circumstances shall BME be liable for
the services provided by the organisers/service providers. The services
are provided on an "as is" and "as available" basis. BME may change the
features or functionality of the services at any time, in their sole
discretion, without notice. BME expressly disclaims all warranties of
any kind, whether express or implied, including, but not limited to the
implied warranties of merchantability, fitness for a particular purpose
and non-infringement. No advice or information, whether oral or written,
which the User obtains from BME or through the services shall create
any warranty not expressly made herein or in the terms and conditions of
the services. If the User does not agree with any of the terms above,
they are advised not to read the material on any of the BME pages or
otherwise use any of the contents, pages, information or any their
material provided by BME. The sole and exclusive remedy of the User in
case of disagreement, in whole or in part, of the user agreement, is to
discontinue using the services after notifying BME in writing.
A) Payment Methods
BME accepts Visa, Master Card, Select Debit Cards
and net banking as approved by our authorized Payment Gateway.
BME accept request of end user on behalf of organizers of event,
plays, sports and cinema theatres owners as an agent. We are into
handling the transactions and collection of payment on behalf of our
B) Price Availability of Tickets
BME sells tickets as an agent on behalf of our clients; hence no complaint on pricing availability of stocks.
BME charges extra as convenience charge against each every purchase and it is non-refundable once transaction is made.
BME has right to restrict to a person upto maximum limit of tickets to a customer.
Customer must check censor warning which is reflected at the time of
booking of tickets. Children less than 18 yrs. not allowed to see adult
movies/plays/events/shows and any such content. Always see / read terms
carefully when buying events, shows, movies tickets.
It is sole responsibility of customer to raise the issue on priority
basis with BME customer service department helpline number, In the event
customer do not receive/delivery of booking confirmation or are unaware of
any problem that may arise during purchase of tickets as mentioned in
the terms and conditions. BME will not be responsible for losses
(monetary or otherwise) if customer assumes that an order was either
executed or was not executed in the event delivery confirmation is not
BME does not allow exchange or refund after a ticket has been
purchased or for lost, stolen, damaged or destroyed tickets. Customer
must check the details on tickets at the time of bookings.
In rare incidents orders will be processed only after a billing
address and other billing information has been verified. This is due to
incorrect card information /address or some irregularity been detected
against a ticket order. Security check wll be imposed which can cause
delay in processing bookings. BME advices its customers to check every
details/information related to their billing., BME has rights to
cancel the ticket / order of any customers whose entry is found
suspicious and wrong. BME also has authority to sell tickets to another
customer without assigning any reason, to the customer.
D) Delivery of Tickets
E-mail confirmation on the e-mail id which is mentioned by the customer at the time of booking.
SMS confirmation on the number which has been given by the customers at the time of booking of tickets.
Through Helpdesk - if customer does not get information/confirmation on his e-mail id and mobile number.
In all cases, customer must carry their Credit Card/Debit Card or any
other card which has been used by the customer at the time of ticket
purchase. In case Credit Card/Debit Card user is not picking up the
tickets, an authorization with the photocopy of this Credit Card/Debit
Card signed by the credit/debit card holder need to be produced at the
time of picking up the tickets.
The signature on the Credit/Debit Card must match the signature used for authorization.
E) Pricing Errors:
In the event customer is able to book/order ticket for
movie/event/show/sports/theater/play or any activity which should not
have been up for sale on our website due to malfunction of the website
or human error, BME has right to cancel such booking immediately and
customer will be refunded with the amount paid for that event in full.
Customer shall have no right to claim any additional charges, damages,
defamation in any law of court.
F) Event Cancellation and Postponement
BME takes responsibility to refund the payment to the customers as
per the policy of event/movie/play/sports/cinema/theater or any other
BME provides customer service department helpline numbers to its
customers. BME customer service department will do reasonable endeavors
to address its customer error, difficulties, problem in getting
tickets etc. BME shall not be responsible if certain issue/s has/have not
been resolved for reasons beyond its control.
G) BME shall not be responsible in case the event organizers imposes its terms and conditions such as ;
In the event performances and performers of the Theater/Plays that any programs are subject to change without prior notice by
Organizers have right to make alterations to the advertised
theatre/plays; programs or cast crew in the event of an illness or
unavoidable cause, without prior notice.
The right of admission is reserved by the organizer management.
Late comers will not be able to join the performance and will only be
admitted to a performance during a suitable break which could be the
first interval (if an interval is scheduled for the applicable
State resident are not entitled to get discount through online
booking on show tickets of a program. This scheme is applicable only at
box office located at organizers.
Certain Shows/plays/theater does not allow children with height below 42 inches inside premises.
Show timings, tariff, artists and story are subject to change without any prior notice.
Tickets once issued can't be replaced if misplaced/ stolen etc.
Reservations are subject to seat availability.
The Value of the Tickets will not be redeemed for cash.
Luggage/bags/bottles/cans/tins/weapons/other belongings/outside food/drinks are not allowed in the premises of organizer.
Camera baggage not allowed with some of organizers. Locker
facility may not be available and if it is available then it will be provided on first come first use
Show ticket has a date validation i.e. Current date only. It would be neither postponed nor preponed.
Show ticket is non-refundable. In case, the show is cancelled,
management of the organiser's on its discretion will revalidate the
ticket for fresh date or may not. Any cancellation will be duly notified
through proper channels i.e. organizers Website.
The Tickets is subject to force majeure condition.
Right of admission is reserved by organizers. Rules of the venue, auditorium the organizer will apply.
Entry on the ticket valid for person as mentioned in the ticket and if not mentioned any number than it will be valid for one person only and is strictly non transferable.
The use of laser light audio or video equipment by the patrons is strictly prohibited inside the venue.
Organizer is not responsible for the loss or theft of any belonging or any injury to the ticket holder at the event.
The event is subject to force majeure condition. The management
reserves a right to cancel the show and schedule it on at alternate date.
Please check date, time performance schedule for day.
The charter will perform using recorded play back music.
The starting time of the event for which the ticket was bought may change without prior intimation.
The ticket may only be bought from an authorize point of sale.
The consumption of banned substances is strictly prohibited.
All pagers, mobile phone any other communication devices are to be switched off upon entering the venue.
Customers to maintain silence during the shows.
Photography strictly prohibited, including use of mobile phone cameras.
Smoking strictly prohibited.
Organizers parking facilities are available at owner's own risk.
Organizers may impose Dress code – Formal, semi-formal or national dress.
All trademarks, brand names intellectual property displayed on
the ticket, at the venue and the show name belong to the organizers
company or to their rightful owner.
The decision of the management of organizer shall be final and binding.